Requests Details

Request No.2012/82
PriorityStandard
Date Reported26th Sep 2012
Reported By
AreaAdministration
Managed By
DescriptionGallagher Command Centre is showing an error message which reads ‘Workstation version does not match the Command Centre Server. Start up Failed!’
Service ProviderBase 10 Communications
Invoice Number
Date Notified26th Sep 2012
Date Resolved15th Oct 2012

Note Details

 Text
Emailed Card Access CardAccess@latrobe.edu.au 26/9/2012 at 11.06am and advised of error message. Andrew Hicks Security, Control Room Officer Risk and Safety Division at La Trobe has passed onto Base 10 technicians so they should be in touch with us soon. SSB
10/10/12 - Emailed again today and asked to escalate.
11/11/2012 - Still no contact so called Peter Tomlinson direct. He will get someone onto this today.
12/10 Had to chase again and have now been advised that Ryan Eddy will be here on Monday to fix the system. An upgrade took place and we were once again not included on their list to attend to! NOT HAPPY!!!